I occasionally still get requests that read like this: "Senior team wants to do a two day session in location x. Please send outline, confirm availability and fees." My stock response, "Any so called professional who responds to this on the face of it should be immediately disqualified from consideration!"Read More
I get the following questions from people all the time:
1) What is Key Account Management (KAM)?
2) Will this work for our business and our country?
3) What’s the difference between traditional selling and KAM?
4) Our sales team is not ready for the shift. How long can we wait before implementing these strategies?Read More
The other week while having a break from the office, I overheard what appeared to be a CEO say, “What can I do to solve this?”Read More
The stakes are high. You need to deliver uneasy news to the business and stakeholders. How do you maintain respect for your leadership and inspire your audience?Read More
Realizing the pace of today’s dynamic business environment and evolution of various innovative business strategies, Octara continues to bring skilled trainers from all over the world to Pakistan. We take immense pleasure to bring back Mr. Paul Walsh, on demand of leading organizations from Pakistan’s corporate sector, with a series of his 2 most specialized and powerful courses for HR professionals:Read More
Following the immense success in 2008, it gives us great pleasure to share with you, one of the most exciting learning opportunities of the year. Octara Private Limited, in collaboration with The Institute of Business Management, feels proud to announce the arrival of Ron Kaufman, the renowned ‘Customer Service Guru’ in Pakistan.Read More
“Pakistan’s problems are, really, no different from the challenges facing HR throughout the world. The special circumstances surrounding Pakistan in terms of economic, social unrest, combined with internal and external turmoil are ones that make the HR challenges more focused.”Read More
When it comes to business communication, Skype is an invaluable tool. Its impressive array of features make it ideal for sending files, checking in on business partners, holding video conferences and making international calls. Its popularity cannot be denied; the VoIP client has over 550 million users and actually accounted for 12 percent of the world's international calls in 2009. There's definitely a reason why one-third of Skype users utilize it primarily for business.Read More
In difficult economic times, some businesses cut costs by cutting corners on customer service. This is exactly the wrong thing to do. Right now, service matters more than ever. Here's why: