On behalf of Octara.com, welcome to Pakistan!
You having a good day Sir?!
Phenomenal day! We have 375 people here in the Ballroom of the Sheraton Hotel for a Service Leadership Workshop. The mood and the learning are fabulous!
That’s very good to hear! Given the economic downturn, and the dismal business conditions in Pakistan, there are increasingly fewer and fewer people who can afford things. Service gains more importance in such a scenario, doesn’t it?
Service is important in every scenario, especially so in difficult economic times, service becomes more important than ever, and for so many reasons. Customers have more choice, there are fewer customers, you have more competition, and when people do finally make a choice to spend their money they are often more nervous about whether they have actually made a good choice. So, the service you provide your customers, both during and after the purchase, makes a big difference to give them the confidence that they have made the right choice by going with you.
What is the essence of the message that you’re delivering here today?
The essence of the message is really captured in my definition of the word service. Service is taking action to create value for someone else. So the essence of the message is that what you do in life and what you do at work, it’s not about what you do, but what someone else gets FROM what you do. It’s not about the following of procedures. It’s about whether the procedures you followed created value for someone else, whether a colleague or a customer. The whole focus of our attention should be on who is it that I am doing this for rather than what is it that I am doing.
There’s a new business blockbuster on the block, and it’s called Leadership Insights, co-authored by Amer Qureshi and Qaiser Abbas. It comprises of success strategies from Pakistani business leaders and about time too given the exclusivity American corporate case studies have occupied in Pakistani business schools. Amer Qureshi is an Australian chartered accountant, business advisor and author, and has developed a passion for helping business owners, entrepreneurs and professionals improve their lives in Australia, Pakistan and Dubai during a career spanning over more than 25 years. His aim in life is to ‘educate, motivate, and inspire people’. Qaiser Abbas is the founder and Chief Inspiring Officer of Possibilities Management Development and Consulting, and the author of the bestselling book ‘Tick Tick Dollar’. He is an organizational psychologist, motivational speaker, and a successful entrepreneur, and has overcome adverse circumstances to realize his dreams.Read More
Mind Mapping has a rather sinister sound to it, especially given that we live in the Age of Intelligence. So is this a process to download information and knowledge from the human brain? Quite the contrary, Mind Mapping is all about optimizing the comprehension and retention of information and knowledge uploaded into the brain. “The human mind has developed through the Agrarian, Industrial, Information, and Knowledge Ages, and now in the Intelligence Age it is all about the absorption and assimilation of knowledge in the most intelligent manner possible,” says Graham Moore, International Speaker and ThinkBuzan™ Licensed Instructor, personally trained by the inventor of Mind Maps®, Tony Buzan. There’s no instruction manual on how to use the brain, but we are slowly discovering on how best to do it, and mind mapping is one such method.”Read More
Leadership is in the spotlight. Everywhere one turns leadership is discussed, analyzed, judged, vilified, admired, and dissected. Schools teach it. Organizations develop it. Employees fear it. Ambitious copy it. Cowards shun it. The insecure resist it. The cynics mock it. The weak yearn it.We label it but can’t define it. Look for it, but can’t see it. Leadership is at once simple, complex, seductive and disappointing. It’s the temptress that vanishes in thin air when the beguiled get too close.Read More
Alvin Toffler writer and futurist said “You can use all the quantitative data you can get, but you still have to distrust it and use your own intelligence and judgment.” At times the more data you have, the more confused you are. Dashboard is a tool which will enable you to increase the visibility of the information inside the gigantic data collected from different sources by visualizing, summarizing, validating, correlating & reflecting on the data so you can use your - intelligence and judgment - to take informed decisions.
There are numerous software options available for creating dashboards, Microsoft Excel 2010 is one of my personal favorites, because it is a tool which is available on almost all the knowledge workers’ desks and one of the best tool for both designing and delivery of the dashboards. As Microsoft Excel 2010 started its journey as a modeling tool and over a period it created a reputation for a good tool for collecting data and perform calculations on the same, due to the same fact people have difficulty to accept it as a good information design & dashboard creation tool. This article aims to clear the misconceptions.
Myth One: Poor Data Collection
Throughout my career I have seen people using Excel as a database; they enter data into Excel like sales information, customer relationship information & financial information and use the entered data in several ways
Life as we know it comes to an end, sooner or later. But words and ideas endure through time and continue to influence generations. With this in mind, I thought to myself why not capture some of the essential life lessons in articles and books. Hence I became an author two years ago.
My first book (available in pdf) titled ‘Go For It! Small things make a big difference’, was published in 2010 and launched at YLC (Young Leaders’ Conference), a conference organized by the School of Leadership (SoL) annually. In it, I urged my readers to get on with life instead of just sitting and waiting for things to get better. Being at the mercy of events is a road to ruin.Read More
Due to the public engaging in private journalism, courtesy of Twitter, YouTube, Blogs etc, the response time from the incident to the issue of a statement by the Spokesperson of the Crisis Management Team, can sometimes be reduced to a matter of minutes.
Social Media has changed the rules and increased the range of news enquiry. It used to be that following rumours of corporate malpractice or an incident becoming visible, the media would wait for what was called the Golden Hour for a news release – not anymore – Social Chatter (often monitored by the media) starts within minutes causing Spokespersons to fast track response communication.
I remember when I’d just started launching myself as a hypnotherapist in Dubai. I felt very lost and directionless until my friend Jorn bought me a copy of Jack Canfield’s - ‘The Success Principles’. Jack changed my life! I’d been one of the country’s best known DJ/radio personalities and realized that if I wanted to establish myself as a motivator and really help others, I’d have to distance myself from my old image. With that one book I found the courage to start my new adventure. I felt a new wave of confidence I’d never had before. I threw away all the things that used to mean everything to me. It meant dumping all the perceptions of a rock and roll lifestyle. It meant distancing myself from all the cool interviews I’d ever done in radio. All the premium events and launches I’ve hosted and all the cool superstars I’ve worked with. In short, it was a complete reinvention of everything I’d ever worked towards.But it was worth it. I replaced my interest in music with talking books. I devoured the training materials of my heroes and peers until I felt able to create and launch my own products. Some became my clients and many my friends…It all comes full circle…Read More
Transportation industry fleet managers in emerging markets have the opportunity to avoid mistakes made by their equivalents in developed markets and to by-pass the use of expensive proprietary technologies that have prevented developed markets from operating efficiently.
In the UK, for example, 28% of all heavy goods vehicles run empty, the average lading factor is 60% with some vehicles remaining completely unused. In the UK we have seen total optimisation of dedicated fleets as an impossible task. Unless the Supply Chain Owner’s (SCO) business is in a particularly dense geography where backhauls are always available, there will always need to invest in surplus assets running empty miles at less than optimum utilization. Faced with these issues and highly variable demand, SCO’s fleet managers have reduced their own fleets and outsourced more work to independent subcontracted hauliers. However, using these subcontractors without proper controls often leads to poor customer service and negatively affects the SCO’s competitive position.Read More
CONTROL ROOMS & COMMAND POSTS
Dodge the Tiger - “Eyes on, hands on”
• Same time and same place; On Scene Commander centric
• Point to point communications and adaptability to changing situations